Remote
Help from afar
- Hotline and remote access
- Software and system updates
Service
Maintenance and support for media technology in museums and permanent exhibitions – so your exhibition runs as reliably on its last day as on its first.
235 Pulse – spotting problems before they happen
With 235 Pulse, we check your media technology remotely on a regular basis: projectors, players, computers and network. We notice when a failure is building up and act before visitors notice anything.
On request, you receive a short report on the condition of your installation at regular intervals.
The easiest way is with our media control system 235 Media Control. It lets you control all your technology centrally and switch it on and off automatically – which also saves energy.
Service packages
Three packages as a starting point – we tailor each one to your institution.
| RemoteHelp from afar | Remote + On-sitePlus on-site call-outs | CompleteEverything incl. 235 Pulse | |
|---|---|---|---|
| Hotline and remote access | ✓ | ✓ | ✓ |
| Software and system updates | ✓ | ✓ | ✓ |
| On-site call-outs for faults | – | ✓ | prioritised |
| On-site maintenance visits | – | 1 per year | 2 per year |
| 235 Pulse – predictive remote checks | – | – | ✓ |
| Spare parts and replacement units | – | – | ✓ |
| Content updates | – | – | within allowance |
| Planning for equipment replacement | – | – | ✓ |
Remote + On-site
Plus on-site call-outs
- Hotline and remote access
- Software and system updates
- On-site call-outs for faults
- On-site maintenance visits1 per year
Complete
Everything incl. 235 Pulse
- Hotline and remote access
- Software and system updates
- On-site call-outs for faultsprioritised
- On-site maintenance visits2 per year
- 235 Pulse – predictive remote checks
- Spare parts and replacement units
- Content updateswithin allowance
- Planning for equipment replacement
What else we take care of
Replacement units
If a device fails, we bridge the gap with equipment from our own rental stock until the repair is done. Your exhibition stays complete.
Custom hardware
If a manufacturer no longer supplies a part, we build a replacement in our workshop or adapt existing equipment.
Projector care
Cleaning, filter changes and recalibration of colour, brightness and geometry: keeping your projections clean and brilliant for the long term.
Content & accessibility
We add new language versions, subtitles or accessible features – even to exhibitions that are already running.
Training & emergency guide
Your team learns the essential routines. An emergency guide helps gallery staff when things need to happen fast.
Documentation
All devices, access details and procedures are properly documented. That pays off at the latest when staff change.
IT security
Regular updates and separated networks protect your media technology and your institution’s IT.
Events & refits
Technical support for museum nights or openings, dismantling and reinstallation during refits, and storage for touring exhibitions.
Flexible billing
Every exhibition is different. That is why we tailor the contract to your institution:
- Annual flat fee: predictable costs, ideal for budget planning
- Flat fee with allowance: a fixed number of call-outs or hours included, anything beyond billed by effort
- By effort: no contract, but also no guaranteed response time
- Term: at least one year, or several years on request – matching the lifetime of your exhibition
- Travel: flat rates by distance zone, predictable anywhere in Germany
For new projects, we can include the service in our offer right away – in tenders, too.
Technical check for your exhibition
We take a look at your media technology and tell you honestly where action is needed.
Request a check